Frequently Asked Questions
Everything you need to know about your Orleans Shoe Co. experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
Are your shoes true to size?
Most of our footwear runs true to size. However, fit can vary by brand and style. We recommend checking the specific size guide located on each product page before purchasing.
Do you offer international shipping?
Currently, Orleans Shoe Co. ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a damp cloth for light cleaning and applying a high-quality leather conditioner every few months to prevent cracking.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.